Your Premier Diagnostic and Physical Medicine Network Partner referral@streamlineworkcomp.com 855-877-9292
For Providers

Frequently Asked Questions

Answers to what providers ask us most about credentialing, referral volume, our clients, and how referrals, authorizations, and claims move through Streamline.

Credentialing Volume Clients Referral Process Authorizations Claims
Getting Started

What credentials do I need to submit?

Streamline strives to make our Credentialing and Recredentialing process as seamless as possible.

W-9 Certificate of Insurance Facility Application

If you have multiple locations, you can submit a spreadsheet with address, phone, modalities, etc. for each.

What To Expect

What kind of volume can I expect?

  • Workers' Compensation volume is based on claims that occur and can be difficult to predict, unlike health claims which can be projected based on covered lives. Volume is affected by factors including payer and physician preference, patient distance, appointment availability, provider's performance, and being within prevailing rates in your area.
  • By joining our network, your business will grow as Streamline grows. Our Sales team works to bring you more cases.
Our Network

Who are your clients?

Streamline receives referrals from over 25,000 employer groups. Some of our larger clients include:

Amerisys Chubb Dollar General Titan Claims Management Heritage Summit Healthcare Insurance Company of the West Walmart Claims Services Builders Mutual PMA Insurance Group
How It Works

What is our referral process?

  • When Streamline receives a referral to set up therapy, we will schedule it at a location convenient for the injured worker with a facility that offers the requested services.
  • We will contact the injured worker via phone, text, or email to obtain their availability. We will then reach out to the provider we have chosen to schedule the evaluation.
  • A copy of our authorization letter and script will be forwarded to the provider to guarantee payment.
How It Works

What is our authorization process?

  • When Streamline places a referral to an in-network facility, the referral will be accompanied by an authorization for an evaluation along with additional visits.
  • When a re-authorization is required, Streamline must have either a signed Dr's order for the additional visits OR a signed progress note by the MD for the additional visits.
  • Streamline will seek authorization from the carrier for the additional visits and provide that authorization to the facility. We follow up on all authorization requests every 2 business days for 3 requests.
  • A copy of our authorization letter and script will be forwarded to the provider to guarantee payment once the carrier has approved the visits. If no approval was provided, Streamline will notify the facility.
Getting Paid

What is our claims process?

  • Streamline takes the importance of timely payments very seriously. We understand predictable cash flow and ease of payment submission are important — we don't wait for the payor to pay us, and we reimburse clean claims within 30-45 days of receipt.
  • Streamline accepts claims via Electronic Submission with Jopari (payer ID J4481), email, fax, or mail. Claims can also be uploaded through streamlineworkcomp.com under Provider Documents. ACH payments can be made directly to your authorized bank account.
  • Streamline Provider Connect is an efficient way to check the status of your claims, EOBs, and more. To sign up, email providerrelations@streamlineworkcomp.com.
Still Have Questions?

We're happy to help.

Reach our Provider Relations team directly, or start your network application if you're ready to join.

Phone
855-877-9292
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